funny technical issue on pitbull (quite a long read)

[Pocket_Ducks]

i laughed at it it's about someone on pitbull complaining about a timing error between their lobby and site clocks costing him 1st place...kinda proves the WHOLE system is up its own @$$

Please wait while we find an agent to assist you...
You have been connected to Derek ..
Derek .: Hello, Bryan! Welcome to Live Customer Support! How may I be of your assistance?
Bryan: hello, i got 2nd in the rake race that just ended 40 minutes ago
Bryan: but i should get 1st. i left my open tables at 11:58 according to the server
Bryan: but those points were credited to the next day, so i only got 2nd place
Derek .: im really sorry sir, we dont change this, the list is automatic by the system
Derek .: this wont change sir.
Bryan: yeah but the system made a mistake
Bryan: i played by the rules and a sofware glitch cost my $150
Derek .: im sorry sir this never happened
Bryan: what never happened?
Derek .: an issue about the list
Bryan: the server time was wrong, that is not my fault
Derek .: im sorry sir, but the server hasn't change anything
Bryan: what does that mean?
Derek .: you said the time was wrong
Bryan: i don't understand that sentence
Derek .: hasnt changed*
Bryan: yeah i was watching the time on the top left corner of the lobby and i left when it said it was about 2 minutes to the hour
Bryan: but then when i checked later my cashier said i left those tables at 4 minutes after the hour
Derek .: im really sorry sir but the system is working properly and you got the second place because you didn't get enough comp points.
Bryan: no the system is not working properly, everything about your software is messed up including the times
Bryan: sometimes i get my cards dealt face down to me, don't tell me your system works fine!
Derek .: this happends when a connection has a delays
Bryan: i was still playing at my tables, so my connection was fine
Derek .: I said delays not connection crashed sir
Bryan: well if i was still playing at my poker games, without delay, and your clock on your lobby was 6 minutes behind, how is that my fault?
Derek .: the time of the system is the same also for the list
Derek .: the fact that you have a diference with your clock is not our fault
Bryan: I WAS USING THE CLOCK IN THE POKER LOBBY
Derek .: you must use for all the site purposes the time of the site
Bryan: ON YOUR SOFTWARE
Bryan: I know that is why i was using YOUR time
Bryan: and that is why i am talking to you, if i was using the wrong time on my own computer i obviously wouldn't be complaining
Bryan: i am complaining because the poker software gave me the wrong time
Derek .: im sorry sir but you are claiming the 1st place, when you got the second is not possible we cant give you the 1st place
Bryan: are you just ignoring everything i just told you?
Derek .: no sir, i wont, but this doesnt mean that you can get the 1st is not possible.
Bryan: what is the reason?
Derek .: the site is working properly and there is no reason that why we should consider give you the 1st please
Bryan: the site is not working properly
Bryan: you have the buggiest software of any site in existence!
Derek .: Is there anything else I can assist you with at this time?
Bryan: you could respond to the things i am typing for one, instead of ignoring it, and acting like your site works properly
Bryan: or if you don't want to do that you could put me in contact with someone that can
Derek .: im not ignoring you,
Derek .: im talking with another players thru the chats
Bryan: yeah, but you are telling me your site works properly when anyone that plays on your site can tell you otherwise
Bryan: do you believe me when i say that your lobby clock was 6 minutes off?
Derek .: well as I told you can be even 1000 minutes off, but the list will use the current time
Bryan: so even if the poker site says it is a certain time, that is not really the official time?
Derek .: the official time of the site is the lobby's
Derek .: what im trying to say is that if the pokers clock shows a time 5 minutes off
Bryan: well that is the time i was using. Do you understand that is why i am complaining?
Derek .: this doesnt matter becuase the time in the site is the same
Bryan: i was using the lobby clock!
Derek .: for all the process
Derek .: yes I know you were using the lobbys clock
Bryan: the lobby clock told me it was 2 minutes to go
Derek .: but about the 5 minutes off,
Bryan: you just told me that the lobby time is the official time
Derek .: this wont affect you
Derek .: or is the site taking off 5 minutes once in while?
Bryan: no, normally it ticks 1 minute at a time like any normal clock
Derek .: since when?
Bryan: i was watching it count down so i didn't miss the time!
Bryan: well i am watching it right now and it is working
Bryan: it was changing once a minute earlier, but apparently the time was incorrect
Derek .: is weird becuase I have in here the clock of the site, and I NEVER had an issue like that
Bryan: well i don't know what to say to you, because that is what happened to me
Bryan: you have probably not had your cards deal face down either, or been dealt the big blind 2 hands in a row
Bryan: or the small blind 2 hands in a row either
Derek .: No one got this issue but you, so I dont think is a problem from the site, as I told you before Im really sorry but I cant give you the 1st place
Bryan: your site is a joke, i can't believe you guys try to license out this junk software
Derek .: Is there anything else I can assist you with at this time?
Bryan: did you know on your skin selling website they call it top of the line software?
Bryan: can i talk to someone with more authority than you?/
Derek .: im sorry sir for this issue not, they will say you the same thing, we wont give you the first place, I'm really sorry but there no issues
Bryan: how do you know they will say the same thing?
Derek .: actually did you see the site?
Derek .: did you take a look into the final list?
Bryan: yeah it says i got 2nd
Derek .: ok see the difference of comp points and tell me why you ask for the first place if the other player got more than you.
Derek .: It is not possible sir,
Bryan: lol you are funny
Derek .: im really sorry and good luck for the new list
Bryan: you are just making fun of me now
Bryan: nice
Derek .: im not sir, and I never said anything related about making fun of you sir. Never said anything
Bryan: you are either teasing me or don't speak english well enough to hold this conversation!
Bryan: to answer your question if it was a serious one...
Bryan: i am asking for the 1st pllace because i have like 300 points credited to today, that should be for yesterday, and i only lost by 90 points
Bryan: if your software clock had been working properly they would credited to yeserdays race
Bryan: furthermore, it doesn't even say anywhere on the site that you have to close the tables by the contest end time, i just assumed that was the case!
Bryan: technically the hands were played before the time so should count anyways, regardless of whether or not i closed the games
Derek .: you MUST close the tables to collect the comp points,
Derek .: if you played here time ago, is normally you know this process is not out fault
Derek .: you didnt close the tables on time
Bryan: it doesn't even say that, although i suspected it to be true, so that is why i was watching the lobby clock to close them
Derek .: im really sorry sir but please do not insist
Bryan: unfortunately for me the lobby gave me the incorrect time!
Derek .: no sir, the lobby DIDNT give you any incorrect time or minutes off.
Bryan: yes it did lol, i was watching it the whole time!
Derek .: if in the lobby says 11:59, the system will keep the time for the list 11:59
Derek .: is the same for the entire system,
Bryan: so you are calling me a liar then
Derek .: no is making clear how the clock works
Bryan: i know how the freakin clock works
Bryan: you look at it and it tells you what time it is
Derek .: look sir if I say anyhing and you just will play you as a victim dont try to waste your time,
Bryan: it told me the wrong time
Bryan: that is why i am complaining
Derek .: you got the second place because you got less comp points than 1st one thats all
Bryan: only because your software told me the wrong time!
Derek .: at 11:47am you got 4888.6 of the total comp points and at 12:04 you got 4930.6, the difference is of 42 comp points and the fist place won with 105.4 more comp points than you, now tell, me how you request the first place if you didn't get the enough comp points to beat him.
Derek .: im really sorry sir but as you can see the system is working fine and it always has been working good.
Derek .: Is there anything else I can assist you with at this time?
Bryan: right now i have 290 points for todays race and i didn't play anymore after i closed those games
Bryan: that was enough to win
Derek .: but you didnt close the tables by the moment the list ends
Bryan: because the system told me the wrong time! that is my complaint!
Bryan: are you saying it is my fault that the software told me the wrong time?
Derek .: no, I just said you didnt close the tables before the list was closed
Derek .: I never said anything about wrong time or related.
Bryan: and the reason is that the lobby told me the wrong time
Derek .: you said you didnt close the tables
Derek .: what you want me to do
Derek .: you didnt close them
Bryan: i want you to admit that the lobby told me the wrong time and accept that the site has some responsibility for an innacurate lobby time
Derek .: I cant admint anything if I have no evidence
Bryan: so you don't believe me basically
Derek .: and is not logic that the lobby has one time and the list closed in another time.
Derek .: is just not logic.
Bryan: well it isn't logic for a poker site to deal me my cards face down either, is it?
Bryan: it doesn't make sense for a poker site to not understand pot limit betting rules either
Bryan: no everything on pitbull makes sense my friend
Derek .: Is there anything else I can assist you with at this time?
Bryan: obviously not, have a nice day



kwak

[Hondr]

Originally Posted by Quackers

Bryan: no, normally it ticks 1 minute at a time like any normal clock
Derek .: since when?


AND


Derek .: if in the lobby says 11:59, the system will keep the time for the list 11:59
Derek .: is the same for the entire system,
Bryan: so you are calling me a liar then
Derek .: no is making clear how the clock works
Bryan: i know how the freakin clock works
Bryan: you look at it and it tells you what time it is

Oh these are my 2 favourite bits, seems to me they are makin it up as the go along

[Pocket_Ducks]

it did seem like they were enjoying th banter about half way down, but this is over a pretty serious topic...i believe the guy said that it cost him $150 by not getting first

i read further down the thread and i saw tht he was offered $20 as apologies basically, which the guy accepted with pleasure...what the duck lmfao

kwak

[Hondr]

indeed, u owe me $150... here have $20.... Ok done ..... not for me it wouldnt!