Problems with site?

[StCathy]

Is anyone else having probs with the site tonight?, it keeps looseing connection , and re-starting again.

[dragon13]

same here thats why i quit tables

[caposilvio]

i had it bad near the 1st break in BC. My mate (aces1977) was here and had the same problem aswell. pi$$ed me off but was ok when i left the comp and broadband off for 10 mins.

Saw a few with probs in the Doubles, tommy n del had it bad.

[daddyspoon]

yep couldnt play the mini mammoth. was getting fairly good cards from what i could tell too.

gave up after a while thinking it was my PC

[T_B_H]

has anyone asked 24/7 if there is a connection problem ?

[Bobble66]

mine froze and went in slow motion a few times...i thought it was my computer...guess it was not me after all?

[StCathy]

cathy: i keep looseing connection, and so is a few others

Irina: one moment please, I will double check our site's connection

Irina: the server's connection is very good, please check that you are not having other programs running on your computer at the same time, especially downloads, streaming sites or file sharing

Irina: and especially that you are not playing at multiple tables in the same time, as this might considerably slow the connection

cathy: i cant get to play at tables, keeps knocking me out

Irina: do you have other programs running on your pc at the same time please?

cathy: no

Irina: can you please give me the table name or the tournament ID where you experienced disconnections?

cathy: was 10k sit&go

Irina: ok, one moment please, I will check

cathy: thank you

Irina: I have checked the game and indeed, you had experienced disconnections

Irina: I will send you an email with a technical test to do on your pc and with several steps to take in order to avoid this from happening in the future

cathy: can u refund my 10k

Irina: I am sorry, but we can only make a refund when the issue was with our server. When there is a general issue, all members are disconnected from the tables

Irina: I am afraid that this was not the case here

Irina: the other members continued playing without problems

cathy: daddyspoons had same probs as me, and a few others in forum are experencing same probs

Irina: One moment please.
cathy: i keep looseing connection, and so is a few others

Irina: one moment please, I will double check our site's connection

Irina: the server's connection is very good, please check that you are not having other programs running on your computer at the same time, especially downloads, streaming sites or file sharing

Irina: and especially that you are not playing at multiple tables in the same time, as this might considerably slow the connection

cathy: i cant get to play at tables, keeps knocking me out

Irina: do you have other programs running on your pc at the same time please?

cathy: no

Irina: can you please give me the table name or the tournament ID where you experienced disconnections?

cathy: was 10k sit&go

Irina: ok, one moment please, I will check

cathy: thank you

Irina: I have checked the game and indeed, you had experienced disconnections

Irina: I will send you an email with a technical test to do on your pc and with several steps to take in order to avoid this from happening in the future

cathy: can u refund my 10k

Irina: I am sorry, but we can only make a refund when the issue was with our server. When there is a general issue, all members are disconnected from the tables

Irina: I am afraid that this was not the case here

Irina: the other members continued playing without problems

cathy: daddyspoons had same probs as me, and a few others in forum are experencing same probs

Irina: One moment please.

[chuckster66]

What a load of crap....... sorry hun

[TheCEO]

As you know from the past, even if the servers are functioning correct some still experience problems. This happened with the old site as well as the new site(s). As far as I ever heard there is not a clear answer as to why this is.