Help please.I cant upgrade to cash account

[LfcFan]

I want to upgrade my account from play chips to cash account.

The problem ive encountered is that i cant read everything in the box, fill in all of my details or submit them.

The small box where details are entered does not scroll down for me to complete the form.

What am i doing wrong?
Or what can i do?

[T_B_H]

have you tried e-mail support, or 24/7 support ?

[LfcFan]

No,not yet.
I was wondering if it was something simple that i hadnt tried or if somebody else had the same trouble.
Plus,if i go to 24/7 support and other people have this problem then they would also have to go through 24/7.
Also,24/7 wouldnt be able to see my screenshots either.
I just thought a publicised answer would best.

Ive tried using a different web browser but it was even worse.

[LfcFan]

The problem was that i went to https://www.onlinepoker66.com/
I logged on there but could not enter all my details.
I contacted 24/7 (who were very prompt in starting the live chat) and i was advised to start poker script program for table entry. From there i had to go to "my account" and upgrade from there.
The forms appeared in full this time and i was able to activate a cash account.

Thank you to Laura at 24/7 live chat,very friendly (real) and polite person with the exact information i needed.
She even asked if i would like her to stay online in 24/7 live chat until i had sorted everything out.
Perfect customer service

[elpoulpo]

glad to hear that!