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New poker script area Read here all information about our new poker system ( section will be merged in a few days with "our free online poker tables" )

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  #1  
Old 07-26-2009
You'll never walk alone
 
Join Date: Jun 2008
Posts: 2,089
Credits: 20,571
Default Help please.I cant upgrade to cash account

I want to upgrade my account from play chips to cash account.

The problem ive encountered is that i cant read everything in the box, fill in all of my details or submit them.

The small box where details are entered does not scroll down for me to complete the form.

What am i doing wrong?
Or what can i do?




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  #2  
Old 07-26-2009
T_B_H's Avatar
Super Moderator
 
Join Date: Mar 2008
Posts: 4,302
Credits: 1,845,408
have you tried e-mail support, or 24/7 support ?
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  #3  
Old 07-26-2009
You'll never walk alone
 
Join Date: Jun 2008
Posts: 2,089
Credits: 20,571
No,not yet.
I was wondering if it was something simple that i hadnt tried or if somebody else had the same trouble.
Plus,if i go to 24/7 support and other people have this problem then they would also have to go through 24/7.
Also,24/7 wouldnt be able to see my screenshots either.
I just thought a publicised answer would best.

Ive tried using a different web browser but it was even worse.

Last edited by LfcFan; 07-26-2009 at 05:03 AM..
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  #4  
Old 07-26-2009
You'll never walk alone
 
Join Date: Jun 2008
Posts: 2,089
Credits: 20,571
The problem was that i went to https://www.onlinepoker66.com/
I logged on there but could not enter all my details.
I contacted 24/7 (who were very prompt in starting the live chat) and i was advised to start poker script program for table entry. From there i had to go to "my account" and upgrade from there.
The forms appeared in full this time and i was able to activate a cash account.

Thank you to Laura at 24/7 live chat,very friendly (real) and polite person with the exact information i needed.
She even asked if i would like her to stay online in 24/7 live chat until i had sorted everything out.
Perfect customer service
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  #5  
Old 07-26-2009
elpoulpo's Avatar
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Join Date: Sep 2007
Location: Elsass
Posts: 2,327
Credits: 1,574
glad to hear that!
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