24/7 dont seem to want to ban abusive players

[LfcFan]

You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You have been connected to Ellen ..
Ellen .: Hello, pete! Welcome to Live Customer Support! How may I be of your assistance?
pete Hadfield: can i report chipwise yet again for being an abusive player?
Ellen .: yes sir
Ellen .: can you poease give me hand number when he was being rude at the table and can you also give the table name or number where he is being rude at
pete Hadfield: hand #101090035 7card stud torny
pete Hadfield: table 1
pete Hadfield: this is the 3rd or 4th time i have reported her and i know other people who have reported her and come across her being rude and abusive
Ellen .: I'm sorry but there is not hand under that number
Ellen .: but is ok we are going to keep an eye on the tournament
Ellen .: thank you sir we will take care of it form now on
pete Hadfield: i doubt that
pete Hadfield: this is the same trash i was fed with the last few times
pete Hadfield: the hand # is correct
Ellen .: are you guys playing at our real money tables?
pete Hadfield: 101090795 then now
pete Hadfield: no
Ellen .: are you playing at a real money tournament??
pete Hadfield: r u saying that u dont care if its not real money?
pete Hadfield: no it not real money
Ellen .: no sir I'm saying that we have different procedure for those tables
pete Hadfield: but i am a real money player
Ellen .: we have moderators at those tables
pete Hadfield: why?
Ellen .: they do the warnings there
Ellen .: company policy
pete Hadfield: no u dont,ive never seen one moderator and the owner of the site i play on says the moderators he has have no controll over the chat on tables
Ellen .: no he doesn't;t but he can cancel accounts which prevents de customer form log in to the site
pete Hadfield: no he cant
pete Hadfield: carefull what you say because i am copying all of this
pete Hadfield: is this onlinepoker66 24/7 help or the whole network?
pete Hadfield: hello?
Ellen .: just for real money players
Ellen .: but I already send a message for chipwise asking him to stop
pete Hadfield: really because it is not a man?
pete Hadfield: i am a real money player and i dont expect abuse even if i am on free chips
Ellen .: we complete understand your point ma'am
Ellen .: I already sent a warning to the customer
pete Hadfield: who are you calling ma'am?i am not a lady
pete Hadfield: how many warnings do you give before a player's IP address is blocked?
pete Hadfield: 1000?
Ellen .: sir we are taking care of this situation at the moment we appreciate your concern but we are handling right now
Ellen .: Is there anything else I can assist you with at this time?
pete Hadfield: but you are not and this is the same speel i was given the last few times i reported chipwise
pete Hadfield: ]yes you can get off your backside and block this player's IP addtress
pete Hadfield: r u telling me that you are not doing anything because it is freechips?
Ellen .: I'm telling you that we already took care of it
Ellen .: and I'm telling you that I know how to do my job
Ellen .: so please if you have no other issue that you need my assistance with
pete Hadfield: i dont believe a word of it and i will keep on reporting this person untill you do something,i hope you have a lovely day and sleep well tonight
Ellen .: thank you sir same to you
Ellen .: Have Fun and Good Luck! Should you have any questions or comments please do not hesitate to contact us anytime, we are here 24/7! We truly value your opinion and would love to hear your thoughts on how we can make this your favorite place to play!





If anybody can give me some feedback on now i handled this and if i was out of order then please do not hesitate to comment

[Earp10]

wow not good p.r. if they want real money players comin in droves

[jazzfrogs]

reads like an abbott and costello routine

[LfcFan]

this is a similar conversation as the last couple of times ive reported her.
This animal must have been reported tens,if not hundreds of times by different people who have witnessed or been directly abused by her.
I will continue to report her and give 24/7 staff a hard time until they get off their backside's and block this player's IP address" perminantly.
I dont see why anybody,real cash or free chip players should be subjected to the verbal assaults that this player appears to bring to every opponent.
This behavour from Chipwise and from the staff at 24/7 support is childish and immoral.

[Earp10]

Originally Posted by LfcFan

this is a similar conversation as the last couple of times ive reported her.
This animal must have been reported tens,if not hundreds of times by different people who have witnessed or been directly abused by her.
I will continue to report her and give 24/7 staff a hard time until they get off their backside's and block this player's IP address" perminantly.
I dont see why anybody,real cash or free chip players should be subjected to the verbal assaults that this player appears to bring to every opponent.
This behavour from Chipwise and from the staff at 24/7 support is childish and immoral.

well said ... would any poker site want to partake as a sponsor of any potential pro player on television????. lots of good people in the woodworks. how would 24 7 want to be represented at a worldwide national level ????

[Raz0r66]

LOL!
"good because he is not a man"
"ok ma'am we are working on it"
Probably joshing you m8..

[Shrooms]

wow, u spoke to Ellen also, i always get her, dont think that women ever sleeps, or she must be the only operator on there lol.... they must be all bots....

[LfcNO9Corb]

Originally Posted by Shrooms

wow, u spoke to Ellen also, i always get her, dont think that women ever sleeps, or she must be the only operator on there lol.... they must be all bots....

no what it is they only employ people with the name ellen cause thats who i get 2 lololol

[rolyoc]

lol this reads rather funny m8 but reading it a few times i wouldnt be supised if this was a computer program dealing with the complaint not sure if they could get 1 to do it but having read it makes me think.

anyway m8 really like your style bravo m8 well done i like alot

[caposilvio]

feckin hilarious!!!!!!

I've seen chipwise a few times and has been an absolute C**T everytime.
Nothin to add to that cause what's gonna change????????

loved your conversation/complaint though, classic!!!!!

[stevo_58]

Hello LfcFan, how are you today ma'am? You seem a bit irritable. If you were playing for real money I would refer this complaint to my colleague Ellen. But as it is only play money I don't really care. You can complain about me if you want to, my name is also Ellen. My boss Ellen, has told me that you always complain, and her boss Ellen, referred your previous 1263 complaints to the head of 24/7, thats Ellen by the way. Should you wish to complain in the future, instead of contacting this office please send your complaint in writing via email to OP66_Ellen@ellennet.net.ellen. Have a nice day and good luck on the tables. p.s. the money tables I mean, not the free ones because I'm not bothered about any freeside problems you might have.

Sorry mate, couldn't resist.

To be serious though your post seems to confirm what several people have been saying for a while. As Earp said it's not good PR. You've made some good points mate. I wonder if there will be an 'official' response posted on this thread.

The last thread where I asked for an 'official' response was closed after my post. Oh yea, by the way mate, that thread was the one you started where you were asking if you could name names on the forum if someone was being abusive. Intersting eh?

[rolyoc]

Originally Posted by stevo58

Hello LfcFan, how are you today ma'am? You seem a bit irritable. If you were playing for real money I would refer this complaint to my colleague Ellen. But as it is only play money I don't really care. You can complain about me if you want to, my name is also Ellen. My boss Ellen, has told me that you always complain, and her boss Ellen, referred your previous 1263 complaints to the head of 24/7, thats Ellen by the way. Should you wish to complain in the future, instead of contacting this office please send your complaint in writing via email to OP66_Ellen@ellennet.net.ellen. Have a nice day and good luck on the tables. p.s. the money tables I mean, not the free ones because I'm not bothered about any freeside problems you might have.

Sorry mate, couldn't resist.

To be serious though your post seems to confirm what several people have been saying for a while. As Earp said it's not good PR. You've made some good points mate. I wonder if there will be an 'official' response posted on this thread.

The last thread where I asked for an 'official' response was closed after my post. Oh yea, by the way mate, that thread was the one you started where you were asking if you could name names on the forum if someone was being abusive. Intersting eh?

lol your a nutter

[Tb1rd]

V. funny

but also pretty scary too, to think that we are treated different because we're not paying customers. It's really pretty sick.

But fair play mate you fully 'owned' her ... owned being a new word in my vocabulary .. enjoy

[tattmando]

so true jazzfrogs ... who's on first..(ellen) lol.too bad theres not a "slap a bi#@h in the mouth" button....every1 could handle their own issues with abusive players.. hang in there lfcfan, ellen is on the job!!

[hands11]

hi lfcfan luv lmao

sry m8

u spot on m8 nothing 2 ad to ur say'n an gd on u tht u recorded it all

by the way ellen is my fav.2 ( pmsl ) get here all the time

i dono but she ..... better not

i hope this will bring some issue on lava and 24/7 and we hopefully get to see

a official report as well tht this will bring bk the table mods so we get this rifraf

out of here

well done m8

[LfcFan]

*LfcFan curtsies* Im glad u all liked my face off with ellen. *Lfcfan curtsies again*
Cant see BlackLava being at all happy about the outcome of that conversation,afterall,i would think that most of the paying customers started on the free chip side first and would be discouraged from depositing if they had no confidence it 24/7 help.
I never thought at the time of this complaint but ive played chipwise on a freeroll where she kept re-buying everytime she got knocked out in order to keep abusing people.I complained about that incident to,thats gotta be classed as money side.
All this has got me thinking about going back to 24/7 today and seeing what happens when i try logging a formal complaint about ellen.Bet u'd all like to see that conversation too

[pam66]

yes lol could do with another laugh

[pinkfaerie]

i'm surprised this thread is still active , i have critisised 24/7 jokingly and seriously in the past and my comments were quickly deleted, so congrates for this thread even existing.....xxx shirl xxx

[LfcFan]

Me to Shirl.I was expecting to try loggin in today and find i'd been banned for this one.
I suppose there is time yet

[Shrooms]

lol it will be closed when certain mods come on hehehe